My SIM is not working in watch but it is working in phone , I have inserted the SIM but still not working ?

My SIM is not working in watch but it is working in phone , I have inserted the SIM but still not working ?


Sir, kindly make sure that the SIM is not LTE based SIM and has both calling and data pack (Data can be 2G/3G/4G). Then, insert the SIM again and switch off and on the device 3-4 times and check for the signal. Sometimes, due to poor connectivity in some area - the SIM might take little time to connect and show the signal in the watch for the first time.
In case
, the watch still does not show any signal then visit the website www.mysecurekid.com and then generate your query with our technical team. We will provide a code or send a technical code directly from the server which will kick-start the watched network and once connected there won’t be any issue with the SIM again. 
If still any problem remains then contact our technical experts at 844-844-866-4.


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